when ubuntu software comes up empty

Ubuntu Software aka Snap Store opens up essentially blank.

Close the Snap Store application

Open the terminal (Ctrl+Alt+T)

Type the command:

ps -ef|grep snap-store|grep -v grep

…to check if snap-store process is still running

If you get anything in the output, that indicates that snap-store is still running. The output may be like:

username 24225 1871 2 21:41 ? 00:00:23 /snap/snap-store/542/usr/bin/snap-store

in that case type the command

kill (number)

…where number is the first number shown in the line above, right after the username (in this case 24225)

repeat step 3 to confirm that snap-store is not running anymore

type the command:

snap-store

…and watch the output for “access denied” messages.

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On Ubuntu 20.04LTS the app called “Ubuntu software” is in reality snap-store (the terminal command running it is “snap-store”, not “gnome-software”). Ubuntu 20.04 does not seem to come with gnome-software installed by default. For me, closing the app, then typing

killall snap-store

in a terminal and then re-launching the app solved the problem without a reboot.